Anonymous
map-marker Manchester, New Hampshire

TRYING TO CLOSE OUT ACCOUNT

I AM BEING CHARGED FO SOMETHING I NEVER USED. PLEASE HELP ME.
View full review
Loss:
$60
Sean K Ktb

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Verified Reviewer

Ongoing charges

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To whom it may concern, Please will you close my account as I don't even have your product anymore and I do not wish to keep paying for a product I no longer have. Best Regards Sean Kavanagh
View full review
Loss:
$130

Preferred solution: Full refund

Minh Kkt
map-marker Seattle, Washington

Deceptive and Fraudulent Business Practices

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Updated by user Aug 27, 2016

There are many other individuals making similar complaints online against Smartpcfixer. Many are complaining of unauthorized charges to their credit cards.

Original review Jul 28, 2016
This China based company at it's website offered a 7 day trial for $ 5.99. It did not specifically state that after the trial, you would automatically be enrolled in and be charged for a whole year of service for $ 65.65. I paid for the trial period. However, the software did NOT repair my Windows 10 upgrade from Windows 7 failure which caused my Windows 7 computer to crash. After about 10 days, without my consent, I found that I had been charged $ 65.65 for a whole years subscription to their service. The online ad states: "You may cancel it anytime even after 60 days or refund it within 60 days. Or a yearly $ 59.9 will appear on your billing." The online site has no specific means to cancel. I contacted PC Fixer by email requesting a refund also stating that I did NOT consent to the yearly service. PC Fixer has refused to provide a refund and has refused to acknowledge that I did NOT consent to the yearly service. I have complained to my MasterCard company concerning this issue and am disputing this charge. Given the aforementioned, PC Fixer definitively uses fraudulent and deceptive business practices against the consumer in order to obtain monies from the same.
View full review
Loss:
$66
Reason of review:
Pricing issue

Preferred solution: Full refund

2 comments
Guest

I also experienced the exact same situation . I am currently disputing the charge as well.

They try to convince you to keep their product . There is no phone number to contact them, only email.

Whitaker Emu
reply icon Replying to comment of Guest-1212354

Hi there,

I'm sorry for the experience you got.

I'm the representative of smartpcfixer to resolve customer compliant.

According to our refund policy(http://www.smartpcfixer.com/faq.php#f8), if you request a refund , you will get you full refund within 3 days. I don't know what happens on this order, but please accept my apologize first.

Please send your email address and order ID to admin@***.com, we'll issue the full refund in 3 days.

All the best, SmartPCFixer Team

View more comments (1)
Dorthie Pdf
map-marker Tucson, Arizona

SMARTFIXPC- LEFT ME A TROJAN.DROPPER-TUCSON AZ

Smartpcfixer - SMARTFIXPC- LEFT ME A TROJAN.DROPPER-TUCSON AZ
Updated by user May 01, 2016

NO IT HASNT BEEN RESOLVED YET. NO ONE HAS CONTACTED VIA MY EMAIL.

I still have the virus on my computor.thanks for checking back with me. I am keeping a record in my anti virus file of the virus as proof of the transfer of the virus

Updated by user Apr 03, 2016

I WOULD LIKE THEM SEND ME FUNDS TO COVER THE COST OF REMOVING MY VIRUS

Original review Mar 31, 2016
ON MARCH 28 2016-I WAS LOOKING FOR A FREE RAGGEDER PROGRAM I HAD DOWN LOADED A WINDOW 8 REPAIR KIT PROGRAM. WHEN I DISCOVER NOT TO BE FREE. I DETECTED. THEN MY ANTI VIRUS PROGRAM DETECTED. MY PRESCRIPTION IS EXPIRED SO I CANT GET RID OF IT. ALSO IT WAS MY BIRTHDAY, WHAT A FREAKING PRESENT TO GET. WELL I GUESS IT A *** A LOT BETTER THAN A STD!! I SHOULD OF DONE A RESEARCH, I SHOULD OF KNOW BETTER.. WHAT A WAY TO DRUM UP BUSINESS, THOSE SOBS!!! I AM SUPPOSE TO USE A LEAST A HUNDRED FREAKING WORDS SO I CAN FREAKING POST THIS DAM POST ARE YOU FAKING KIDDING ME . THIS IS THE FIRST REAL CONSUMER.
View full review
Loss:
$70
Reason of review:
COMPUTOR VIRUS

Preferred solution: SEND ME THE COST OF A REPAIR PROGRAM TO A COMPANY OF MY CHOICE. THEY WILL BE ABLE TO VERIFIED IT INMY ANTI VIRUS PROGRAM ALONG WITH MY SAVED DOWN LOAD RECORD THAT I WILL KEEP AS PROOF!!

1 comment
Whitaker Emu

Hi there,

I'm sorry for the experience you got.

I'm the representative of smartpcfixer to resolve customer compliant.

According to our refund policy(http://www.smartpcfixer.com/faq.php#f8), if you request a refund , you will get you full refund within 3 days. I don't know what happens on this order, but please accept my apologize first.

Please send your email address and order ID to admin@***.com, we'll issue the full refund in 3 days.

All the best, SmartPCFixer Team

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